STORE POLICY

Customer Care

At LM Trading, we are committed to providing exceptional customer care. Our goal is to ensure that every interaction with our team is professional, friendly, and focused on meeting your needs. This policy outlines the standards and services you can expect when engaging with us.

1. Commitment to Customer Satisfaction
Customer satisfaction is at the core of everything we do. We prioritize your needs, feedback, and experience to continually improve our products and services.

We promise to handle every inquiry or issue with diligence, fairness, and transparency.

2. Accessibility of Customer Support
Our Customer Support team is available to assist you during business hours:

Monday to Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Closed on Sundays and public holidays.

You can reach us via:

Telephone: 082-075-1142

Email: info@lmtrading.co.za

3. Customer Interaction Standards
Responsiveness: We strive to respond to all inquiries promptly. Emails will be acknowledged within 24 hours, and phone calls will be attended to during operating hours.

Professionalism: Our team is trained to handle all interactions courteously and respectfully.

Resolution-Focused Approach: We are committed to resolving any issues efficiently and effectively, keeping you informed at every step.

4. Support Services
Pre-Sales Support: Assistance in understanding products, services, and solutions to help you make informed decisions.

Post-Sales Support: Guidance on product setup, usage, and troubleshooting.

Technical Support: Expert help with IT-related issues or queries, including network solutions, laptops, tablets, and innovative products.

Feedback Handling: We value your input and actively use it to enhance our offerings and service quality.

5. Escalation Process
If your issue is not resolved to your satisfaction, you may escalate it to a supervisor or manager. Contact our team via email or telephone, and we will ensure your concern is addressed promptly.

6. Privacy and Confidentiality
Your personal information and data shared with us will be handled with the utmost care and confidentiality, in compliance with relevant data protection laws.

7. Continuous Improvement
We continuously assess and refine our customer care processes to ensure we are meeting the evolving needs of our clients.

Telephone: 082-075-1142

Email: info@lmtrading.co.za

Privacy & Safety

At LM Trading, we value your privacy and are committed to safeguarding your personal information. This Privacy & Safety Policy outlines how we collect, use, and protect your data, as well as the measures we take to ensure a secure experience when interacting with our products and services.

1. Collection of Personal Information
We may collect personal information when you:

Make purchases or inquiries about our products or services.

The types of information we may collect include:

Name, email address, phone number, and physical address.

Payment details for transactions.

Usage data, such as IP addresses and browser information, when visiting our website.

2. Use of Personal Information
The information we collect is used to:

Process orders, payments, and deliver products or services.

Respond to inquiries and provide customer support.

Improve our products, services, and website functionality.

Send important updates, promotions, and newsletters (if opted in).

We will not sell, rent, or share your personal information with third parties, except as required by law or necessary to deliver our services (e.g., sharing shipping details with couriers).

3. Data Security
LM Trading employs robust security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

Secure payment gateways and encryption protocols.

Regular updates and security audits of our systems.

Restricted access to sensitive data, available only to authorized personnel.

4. Cookie Policy
We use cookies on our website to enhance your browsing experience. Cookies help us understand how visitors interact with our site and allow us to personalize content. You can manage or disable cookies through your browser settings.

5. Your Rights
As a valued customer, you have the right to:

Access, update, or request deletion of your personal information.

Withdraw consent for marketing communications at any time.

Inquire about how your data is processed and stored.

To exercise these rights, please contact us at info@lmtrading.co.za.

6. Safety Measures
We ensure that all our products meet safety and quality standards.

Our team is committed to guiding you on the safe usage of our technology and networking solutions.

If any product or service poses a safety concern, please notify us immediately so we can address the issue.

7. Contact Us
For any questions, concerns, or requests related to privacy and safety, feel free to reach out to us:

Telephone: 082-075-1142

Email: info@lmtrading.co.za

Payment Methods

Wholesale Inquiries

At LM Trading, we value strong partnerships with wholesalers who share our commitment to providing innovative technology and exceptional customer service. This policy outlines the guidelines and procedures for wholesale inquiries to ensure a smooth and transparent process for all stakeholders.

1. Eligibility for Wholesaler Accounts
To qualify as a wholesaler, applicants must meet the following criteria:

Operate as a registered business entity with a valid business registration number.

Demonstrate a clear focus on technology, IT solutions, or related industries.

Provide proof of a consistent sales volume or business history, if requested.

2. Wholesale Pricing and Discounts
We offer competitive wholesale pricing on a wide range of products, including networking solutions, laptops, tablets, and innovative tech devices.

Discounts are based on the order volume, with larger orders receiving tiered pricing benefits. For specific pricing structures, please contact us directly.

3. Placing Wholesale Orders
Wholesale orders can be placed by contacting our team via:

Telephone: 082-075-1142

Email: info@lmtrading.co.za

A dedicated account manager will assist you with product availability, pricing, and order placement.

4. Payment Terms
Wholesale orders require upfront payment unless otherwise agreed upon.

Payment methods accepted include EFT (Electronic Funds Transfer), debit/credit cards, or any other mutually agreed secure payment method.

5. Shipping and Delivery
Wholesale orders are subject to our Shipping Policy, which ensures secure and timely delivery.

Shipping costs for wholesale orders are calculated based on the size, weight, and destination of the shipment.

6. Returns and Exchanges
Returns or exchanges for wholesale orders are subject to our Returns & Exchange Policy. Specific terms may apply depending on the nature and size of the order.

7. Confidentiality
All pricing, discounts, and business terms shared with wholesalers are strictly confidential and may not be disclosed to third parties without written consent from LM Trading.

8. Communication and Support
Wholesalers will have access to a dedicated support team for any inquiries, updates, or concerns.

9. Additional Requirements
LM Trading reserves the right to request additional documentation or information to verify eligibility as a wholesaler.

We also reserve the right to modify or terminate wholesale agreements in cases of non-compliance with our policies.

10. Contact Us for Wholesale Opportunities
We welcome inquiries from potential wholesale partners! Whether you're looking to expand your product portfolio or explore collaborative opportunities, LM Trading is here to help your business succeed. Contact us today at:

Telephone: 082-075-1142

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments