At LM Trading, we are dedicated to ensuring your satisfaction with every purchase. Our Returns & Exchange Policy has been designed to make the process simple and hassle-free. Please review the guidelines below to understand how we handle returns and exchanges.

1. Eligibility for Returns & Exchanges
•    Products can be returned or exchanged within 14 days of purchase. Proof of purchase (invoice or receipt) is required.
•    Items must be in their original condition, unused, and in their original packaging, including all accessories and documentation.
•    For defective or damaged products, please contact us immediately to arrange a resolution.
2. Non-Returnable Items
We regret that the following items cannot be returned or exchanged unless they are defective:
•    Software and digital products once activated or downloaded.
•    Clearance items and products marked "Final Sale."
•    Items with visible signs of misuse or physical damage caused by the customer.
3. Returns Process
1.    Contact Us Begin the return process by reaching out to our team via:
o    Telephone: 082-075-1142
o    Email: info@lmtrading.co.za
2.    Inspection & Approval
o    Once we receive your return request, we will guide you through the next steps.
o    Upon receipt of the returned item, it will be inspected. If the item meets our return criteria, we will process your refund or exchange.
3.    Refunds
o    Approved refunds will be processed within 7-10 business days to the original payment method.
o    Shipping costs are non-refundable, except for cases where the return is due to our error (e.g., wrong or defective item sent).
4. Exchange Process
•    If you wish to exchange a product for a different model, size, or variant, the replacement will be dispatched once the original product is received and inspected.
•    Any price difference between the exchanged items will either be refunded or charged accordingly.
5. Damaged or Defective Items
If you receive a damaged or defective product:
•    Notify us immediately via telephone or email with details and, if possible, photos of the damage.
•    We will arrange for a replacement, repair, or refund based on the situation.
6. Shipping Costs
•    For returns or exchanges due to reasons other than defects or errors on our part, the customer is responsible for return shipping costs.
•    If the return is due to a defect or incorrect item sent, LM Trading will cover the shipping costs.
7. Questions or Assistance
We’re here to help! Should you have any questions or require assistance with returns or exchanges, contact us:
•    Telephone: 082-075-1142
•    Email: info@lmtrading.co.za